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-====== **General Questions** ======
-**Do you use real fur?**
-No! Only the fluffiest, finest faux-furs we can find! We also use fleece, and scaly fabrics, and lots of other stuff too.
-**Do you need an internet connection to use our gear?**
-No, only a bluetooth connection to your phone, which - once set up - can happily go in a pocket or a bag.
-**How d****o you wear a Tail?**
-Our Baby Tails have a sturdy built in belt loop at the base, and you can slide pretty much any belt through it, to attach to the body. It keeps the tail in the right place, especially when moving, of course. We also stock [really comfortable](https://web.archive.org/web/20170606193049/https://95c0e43.online-server.cloud/product/tail-belt/) [belts](https://web.archive.org/web/20170606193049/https://95c0e43.online-server.cloud/product/tail-belt/) too.
-[MiTails](https://95c0e43.online-server.cloud/product/mitail/) have our innovative D-Clip for quick attaching and removal. And it comes with the tail.
-**Why do you make Tails, Ears and Wings?**
-Because evolution was unkind to us, wasn’t it!
-**Who wears Tails, Ears and Wings?**
-All different kinds of people – from Cosplayers to Furries, from Performers to Neko folks to Costume Designers and LARPers. And with 1000s of our items out in the wild, this is the best place to get that extra limb you have always wanted. [Heres a little blog post about that very topic!](https://thetailcompany.com/?p=26026)
-**What does a NAKED Tail / Ears / Wings mean?**
-Thats our gear without a cover for those that want to make their own. We can [get you a pattern](https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/) if you would like, too!
-**How long does it take to get your tails, ears and wings?**
-Exact predictions are hard! We handmake everything to order, and the making queue can change in small ways. But as a good rule of thumb, things take around 4-5 weeks. We also have a Rush service.
-**Can you modify or adapt your gear?**
-Yes you can! And in fact there is a vibrant community of makers that do just that. Come and talk to us in our dev [group on Telegram](https://t.me/+SYMOR3svXHfby-mo).
-**Are there extra charges when someone orders something?**
-The short answer is no. However, there are often many ways to achieve different looks with our tails and ears. After a design meeting, we may offer you different approaches to create the look you want. Some of these, like airbrushing, may incur an extra charge. The same is true for highly complex designs. We will always ask you first before any extra work is carried out.
-====== EarGear specific questions ======
-**Do I need special batteries?**
-Baby Tails: any alkaline batteries will work but **Lithium batteries are highly recommended**! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
-[MiTails,](https://thetailcompany.com/product/mitail/) [EarGear](https://thetailcompany.com/product/eargear-cosplay-ears/) and [MiWings](https://thetailcompany.com/product/miwings/)? No! They're built in rechargeable.
-**Can I get a pattern to make my own covers?**
-Oh yes! [We have a pattern listing for nice paper patterns here](https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/).
-**Can I get some work-in-progress pictures of my item?**
-Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don't get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
-**Are there any Do's and Dont's for MiTail, [EarGear](https://thetailcompany.com/product/eargear-cosplay-ears/) and MiWings?**
-Yes there are - its all covered in our [Responsible Wagging Guide!](https://thetailcompany.com/responsiblewagging.pdf)
-**Sometimes when I click my fingers, or tilt my head, EarGear doesnt react?**
-EarGear is lots of fun and does its best to react to the world around it. But sometimes, it will miss some triggers. It could be because the previous move hasnt finished. Or it could just be its processing something else. Its all part of their charm. They wont be 100 percent accurate.
-**Are your tails, [ears](https://thetailcompany.com/product/eargear-cosplay-ears/) and wings suitable for children?**
-Our handmade tails, ears and wings are not toys, and shouldn't be used by children under the age of 14 without supervision.
-**I ordered a bundle, but only the tail (or the ears) arrived!**
-Tails and ears are made at different speeds. Have no fear, the other item is on its way.
-====== Tail specific questions ======
-**How much do your Tails weigh?**
-A baby Tail weighs 300g (.6lbs) an Original weighs 550g (1.2lbs) and an XL is 600g (1.3lbs) – super xl, and extra wide Tails weight a bit more. These are all approximate!
-**Does the Super XL move differently?**
-Yes it does. As you can imagine, very big things can tend to move a little slower than little things! Our Super-XL is 40 inches (or 1m) in length. It does all the same moves as the other tails, but with a tail of this length can move in a more "relaxed" way, occasionally flopping from side to side. And you will find the curl is also less pronounced. Lastly, our Super-XL tails are extra wide as standard. If you want a skinnier one, you must let us know before we make it. You probably want the XL, not the Super XL. Its the best balance of moves and power.
-**How much weight can my tail lift?**
-Just the weight of the cover, and the tail end if you have one! Our tails cannot move massive, floor dragging covers. If you try that, you may very well break your tail and this is not something we can repair for no cost. Please wag responsibly. This is covered in our [Responsible Wagging Guide!](https://thetailcompany.com/responsiblewagging.pdf)
-**Do I need special batteries?**
-Baby Tails: any alkaline batteries will work but **Lithium batteries are highly recommended**! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
-[MiTails,](https://thetailcompany.com/product/mitail/) [EarGear](https://thetailcompany.com/product/eargear-cosplay-ears/) and [MiWings](https://thetailcompany.com/product/miwings/)? No! They're built in rechargeable.
-**Can I get a pattern to make my own covers?**
-Oh yes! [We have a pattern listing for nice paper patterns here](https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/).
-**Can I get some work-in-progress pictures of my item?**
-Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don't get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
-**What are these glow tips?**
-Glow tips are a series of white LEDs that we can add to the end section of your tail. Our app can control these, just like moves, doing different patterns that can controlled with moves. Its important to note that glow tips work best under light coloured fur. Dark furs, or premium super thick ones may prevent any light being emitted.
-====== Questions about using our items ======
-**Are there instructions?**
-You can find MiTail ones [here](https://thetailcompany.com/mitail.pdf), MiWings ones [here](https://thetailcompany.com/miwings.pdf), EarGear [here,](https://thetailcompany.com/eargear.pdf) Classic ones [here](https://thetailcompany.com/classic.pdf) and Baby tails [here](https://thetailcompany.com/baby.pdf).
-**Do tails, ears and wings make sound?**
-All things with servos inside them will make sound - how much depends on what they are covered with, and which move they are making. The vast majority of people are not bothered by it all. There are videos on our Instagram and TikTok that let you hear the sound. But remember - that's one tail, covered one way, and recorded on a certain phone. It may be a little different for you. MiWings are pretty silent.
-**Can I wear my tails, ears and wings everywhere?**
-Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. [**So please wag responsibly!**](https://thetailcompany.com/responsiblewagging.pdf)
-**My tail, ears, wings wont charge. What can I do?**
-Each of our items comes with its own charger, and whilst EarGear and MiTail chargers look similar, they only work with the item they came with. EarGear charger for example wont charge MiTail for example. MiWings needs its own charger, and \*the power switch on the battery must be on for it to charge\*