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--- en:faq:faq_common [2024/04/17 06:23] – created snowowlx
+++ en:faq:faq_common [2024/10/06 15:55] (current) – Updating android section code-floof
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-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
+====== General Questions ======
-====== Allgemeine Fragen ======
+**Do you use real fur?**
-**Verwendet ihr echtes Fell?**
+No! Only the fluffiest, finest faux-furs we can find! We also use fleece, scaly fabrics, scuba, spandex and lots and lots of other stuff too.
-Nein! Wir verwenden nur das flauschigste und beste Kunstfell das wir finden können! Aber auch Fleece, künstliche Schuppen, Neopren, Spandex und vieles mehr.
-**Braucht man eine Internetverbindung für TailCo Gear?**
+**Why do you make Tails, Ears and Wings?**
-Nein, wir verwenden nur eine Bluetooth Verbindung zu deinem Telefon, welches -  wenn eingerichtet - einfach in einer Tasche verschwinden kann.
+Because evolution was unkind to us, wasn’t it!
-**Warum macht ihr eigentlich MiTails, Ohren und Flügel?**
-Evolution hat uns bei den Sachen einfach vergessen - Also mussten wir ran!
+**Who wears Tails, Ears and Wings?**
-**Wer nutzt denn eigentlich MiGear?**
+All different kinds of people – from Cosplayers to Furries, from Performers to Neko folks to Costume Designers and LARPers. And with 1000s of our items out in the wild, this is the best place to get that extra limb you have always wanted. [[https://thetailcompany.com/?p=26026|Heres a little blog post about that very topic!]]
-Unser Gear wird von den verschiedensten Leuten genutzt - von Cosplayern über Furries, Darsteller. Selbst LARP Spieler sind uns hier nicht fremd. Wenn du mehr darüber wissen möchtest, gibt es [[https://thetailcompany.com/?p=26026|hier sogar einen Post in unserem Blog zu diesem Thema!]]
-**Was bedeutet denn "NAKED" für MiGear?**
+**Is your gear suitable for children?**
+Our MiTail Minis are often worn by kids - bunnies, huskies, deer, little tails -just remember our tails are not classed as toys, and should be worn supervised. I have to say that bit!
-"Naked" bedeutet für MiGear, dass es ohne unsere flauschigen Cover kommt. Das ist besonders dann von Vorteil, wenn du dein eigenes Cover designen möchtest. [[https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/|Die Schnittmuster findest du hier]].
-**Wie lange dauert es, bis ich mein MiGear in den Händen halte?**
+**Is your gear a toy?**
-Exakte Voraussagen sind zu diesem Thema extrem schwierig. Da wir auch sehr viele Unikate anbieten wird jede Bestellung in Handarbeit mit einer extra Portion Liebe zum Detail gefertigt. Dadurch sind leider oftmals Verzögerungen vorprogrammiert. Aber im Normalfall solltest du mit 4-5 Wochen rechnen können. Sollte es mal richtig eilig werden, haben wir auch eine Art Prioritäts-Service.
+So our tails and ears not officially classified as toys - lots of kids wear them - but they should be worn supervised.
+ Remember they would need a phone or tablet to control them
-**Darf ich mein Gear umbauen?**
-Aber bitte mit Sahne! Personalisiere dein Gear wie du möchtest und mache es noch einzigartiger! Wir haben sogar eine kleine [[https://t.me/+SYMOR3svXHfby-mo|Telegram Gruppe]] für Bastler und Maker.
-**Gibt es irgendwo versteckte Kosten?**
+**What does a NAKED Tail / Ears / Wings mean?**
-Die kurze Antwort ist 'Nein'. Wir spielen hier mit offenen Karten: Bei einem Design-Meeting für deinen Look wird der beste Weg besprochen. Dinge wie Airbrushing oder spezielle Dinge können einen Aufpreis beinhalten - aber sei beruhigt: Du wirst über alles informiert und wir fragen nach und du entscheidest, ob wir diese Extras auch machen sollen.
+Thats our gear without a cover for those that want to make their own. We can [[https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/|get you a pattern]] if you would like, too!
-====== Fragen über die Verwendung unserer Geräte ======
-**Gibt es Anleitungen?**
+**What is the price of the gear?**
+Our MiTail Minis are the most affordable - Bunnies, Huskies, Deer.. and we could make other small tails too. All are app controlled, with Walk Mode and the bigger ones can have Glow Tips too!
+[[https://thetailcompany.com/product-category/mitail-mini|MiTail Mini V2]]
+**In which currencies can I pay?**
+You can switch the currency that our store displays prices in, by using the orange box on the left hand side of your screen.
+{{:faq:currency_r0qt75.jpg?200|}}
+**Can I order customized gear?**
+Hey
+[[https://thetailcompany.com/product/custom-tails|Custom Tails]]
+Have a look at the link above. Pick the size you want, and let us know any other details about it on the checkout page!
+Theres a box that looks like this:
+{{:faq:uploader-image_10zj7ak.png?200|}}
+This is the easiest way to tell us what you want and you can attach an image there too
+**How do I order?**
+To let us know what you want, just put the gear or bundle you want in to the cart, and go to the Checkout page.
+Then just fill in the box that is about half way down that looks like this:
+{{:faq:uploader-image_10zj7ak.png?200|}}
+ Theres a link to upload an image on the checkout page there too!
+[[https://thetailcompany.com/product-category/mitail-mini|MiTail Mini V2]]
+**How long will it take until I get my order?**
+So tails take around 4 weeks to make, ears around 3 and wings around 5. All timings are approximate - as we never know exactly what is in our making queue. We also have a Priority Making service too, that will speed it all up if you need something in a hurry 😁
+**Are there extra charges when someone orders something?**
+The short answer is no. However, there are often many ways to achieve different looks with our tails and ears. After a design meeting, we may offer you different approaches to create the look you want. Some of these, like airbrushing, may incur an extra charge. The same is true for highly complex designs. We will always ask you first before any extra work is carried out.
+**Can I get some work-in-progress pictures of my item?**
+Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don't get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
+**I ordered a bundle, but only the tail (or the ears) arrived!**
+Tails and ears are made at different speeds. Have no fear, the other item is on its way.
+====== Questions about using our items ======
+**Are there manuals?**
+Yes, you can find our manuals here: [[en:man_overview|Manuals]]
+**Is there an App to control the gear?**
+__Yes, here is the App for Android:__\\
+{{ :manual:crumpet_playstore.jpg?100|}}
+The Android App is called "The Tail Company App" - just search for it within your App-Store you are using. The App its free and we give it updates as often as we can. You can also use this QR Code which leads you directly to the Google Play Store or you can follow this link [[https://play.google.com/store/apps/details?id=com.codel1417.tailApp|The Tail Company App!]]
+When you get a tail, ears or flutterwings, there's also a QR code you can use to download the app.
+__And here the App for Apple devices:__\\
+{{ :manual:qr_ios.png?100|}}
+The iOS App is called "The Tail Company App". You can find it in the Apple Store and like her Android counterpart she is free and also updates as often as we can. You can use this QR code here to go directly to the Apple Store or you can also use this link: [[https://apps.apple.com/us/app/the-tail-company-app/id6502884168|The Tail Company App]]
+**Do you need an internet connection to use our gear?**
+No, only a Bluetooth connection to your phone, which - once set up - can happily go in a pocket or a bag.
+**Do I need special batteries?**
+Baby Tails: any alkaline batteries will work but **Lithium batteries are highly recommended**! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
+MiTails, EarGear and MiWings? No! They're built in rechargeable.
-Ja, du kannst unsere Anleitungen hier finden: [[de:manuals|Anleitungen]]
 **Do tails, ears and wings make sound?**
 All things with servos inside them will make sound - how much depends on what they are covered with, and which move they are making. The vast majority of people are not bothered by it all. There are videos on our Instagram and TikTok that let you hear the sound. But remember - that's one tail, covered one way, and recorded on a certain phone. It may be a little different for you. MiWings are pretty silent.
 **Can I wear my tails, ears and wings everywhere?**
-Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. [**So please wag responsibly!**](https://thetailcompany.com/responsiblewagging.pdf)
+Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. [[https://thetailcompany.com/responsiblewagging.pdf|So please wag responsibly]]!
 **My tail, ears, wings wont charge. What can I do?**
 Each of our items comes with its own charger, and whilst EarGear and MiTail chargers look similar, they only work with the item they came with. EarGear charger for example wont charge MiTail for example. MiWings needs its own charger, and \*the power switch on the battery must be on for it to charge\*
+**Can I modify or adapt your gear?**
+Yes you can! And in fact there is a vibrant community of makers that do just that. Come and talk to us in our dev [[https://t.me/+SYMOR3svXHfby-mo|group on Telegram]].
+**Can I get a pattern to make my own covers?**
+Oh yes! [We have a pattern listing for nice paper patterns here](https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/).
+Here are some patterns in digital form for download:
+  * [[https://thetailcompany.com/wp-content/uploads/2021/08/mitail-pattern.pdf|MiTail pattern]]
+  * [[https://thetailcompany.com/wp-content/uploads/2021/09/Classic-DIGITAIL-MiTail-XL-Pattern_compressed.pdf|DigiTail XL pattern]]
+  * [[https://thetailcompany.com/wp-content/uploads/2022/02/EarGear-pattern-1.pdf|EarGear V2 pattern]]
+**Is there something I should / shouldn't do with my gear**
+Yes there is - it's all in our [[en:safety|Responsible Wagging Guide]]!