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--- en:faq:faq_common [2024/04/17 10:11] – snowowlx
+++ en:faq:faq_common [2024/10/06 15:55] (current) – Updating android section code-floof
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-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
 ====== General Questions ======
-**Is there an App to control the gear?**
+**Do you use real fur?**
-The app is called "Crumpet" - just search for that, or "The Tail Company" from the app store you use - its free and we give it updates as often as we can.
+No! Only the fluffiest, finest faux-furs we can find! We also use fleece, scaly fabrics, scuba, spandex and lots and lots of other stuff too.
-When you get a tail, ears or flutterwings, theres also a qr code you can use to download the app. Here is the Link to the Google Play store: [[https://play.google.com/store/apps/details?id=org.thetailcompany.digitail|CRUMPET, the Tail Company App!]]
-**Price of the gear**
+**Why do you make Tails, Ears and Wings?**
-Our MiTail Minis are the most affordable - Bunnies, Huskies, Deer.. and we could make other small tails too. All are app controlled, with Walk Mode and the bigger ones can have Glow Tips too!
+Because evolution was unkind to us, wasn’t it!
-https://thetailcompany.com/product-category/mitail-mini/
-**Website Age**
+**Who wears Tails, Ears and Wings?**
-Im sorry, but our website is for adults only. If you would like something we make, please ask an adult to help.
+All different kinds of people – from Cosplayers to Furries, from Performers to Neko folks to Costume Designers and LARPers. And with 1000s of our items out in the wild, this is the best place to get that extra limb you have always wanted. [[https://thetailcompany.com/?p=26026|Heres a little blog post about that very topic!]]
-*In which currencies can I pay**
-You can switch the currency that our store displays prices in, by using the orange box on the left hand side of your screen.
+**Is your gear suitable for children?**
+Our MiTail Minis are often worn by kids - bunnies, huskies, deer, little tails -just remember our tails are not classed as toys, and should be worn supervised. I have to say that bit!
-![](https://storage.crisp.chat/users/upload/operator/7f6b6897a9ed8400/currency_r0qt75.jpg)
+**Is your gear a toy?**
-**Can I order customized gear**
+So our tails and ears not officially classified as toys - lots of kids wear them - but they should be worn supervised.
+ Remember they would need a phone or tablet to control them
-Hey
-https://thetailcompany.com/product/custom-tails/
+**What does a NAKED Tail / Ears / Wings mean?**
-Have a look at the link above. Pick the size you want, and let us know any other details about it **on the checkout page**!
+Thats our gear without a cover for those that want to make their own. We can [[https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/|get you a pattern]] if you would like, too!
-Theres a box that looks like this:
-![This is the easiest way to tell us what you want](https://storage.crisp.chat/users/upload/operator/7f6b6897a9ed8400/uploader-image_10zj7ak.png)
+**What is the price of the gear?**
-**And you can attach an image there too**
+Our MiTail Minis are the most affordable - Bunnies, Huskies, Deer.. and we could make other small tails too. All are app controlled, with Walk Mode and the bigger ones can have Glow Tips too!
-**Hod do your tails attach to the body**
+[[https://thetailcompany.com/product-category/mitail-mini|MiTail Mini V2]]
-All our tails come with a special D-Clip, part of our own belt system, which allows quick release and attachment, and holds the tail out at the perfect angle.
-https://thetailcompany.com/product/d-clips/
+**In which currencies can I pay?**
-!doyouship
+You can switch the currency that our store displays prices in, by using the orange box on the left hand side of your screen.
-Yeah, we ship there :D
+{{:faq:currency_r0qt75.jpg?200|}}
-!howdoi
-hey
+**Can I order customized gear?**
-To let us know what you want, just put the [MiTail](https://thetailcompany.com/product/custom-tails/), [EarGear](https://thetailcompany.com/product/eargear-cosplay-ears/) or [Bundle ](https://thetailcompany.com/product/mitail-and-eargear-bundle-one/)in to the cart, and go to the Checkout page.
+Hey
-Then just fill in the box that is about half way down that looks like this:
+[[https://thetailcompany.com/product/custom-tails|Custom Tails]]
-![](https://storage.crisp.chat/users/upload/operator/7f6b6897a9ed8400/uploader-image_1m4zixm.png)
+Have a look at the link above. Pick the size you want, and let us know any other details about it on the checkout page!
- **Theres a link to upload an image on the checkout page there too!*
+Theres a box that looks like this:
- !kids
-Our MiTail Minis are often worn by kids - bunnies, huskies, deer, little tails -just remember our tails are not classed as toys, and should be worn supervised. I have to say that bit!
+{{:faq:uploader-image_10zj7ak.png?200|}}
-https://thetailcompany.com/product-category/mitail-mini/
-!sound
+This is the easiest way to tell us what you want and you can attach an image there too
-Well, all things that have servos make sound. How much depends on the move they are doing and what they are covered in.. What I can tell u is the vast majority of people are not bothered at all! 😁
-!time
+**How do I order?**
-So tails take around 4 weeks to make, ears around 3 and wings around 5. All timings are approximate - as we never know exactly what is in our making queue.
+To let us know what you want, just put the gear or bundle you want in to the cart, and go to the Checkout page.
-We also have a Priority Making service too, that will speed it all up if you need something in a hurry 😁
-!toys
+Then just fill in the box that is about half way down that looks like this:
-So our tails and ears not officially classified as toys - lots of kids wear them - but they should be worn supervised.
+{{:faq:uploader-image_10zj7ak.png?200|}}
- Remember they would need a phone or tablet to control them
+ Theres a link to upload an image on the checkout page there too!
+[[https://thetailcompany.com/product-category/mitail-mini|MiTail Mini V2]]
+**How long will it take until I get my order?**
+So tails take around 4 weeks to make, ears around 3 and wings around 5. All timings are approximate - as we never know exactly what is in our making queue. We also have a Priority Making service too, that will speed it all up if you need something in a hurry 😁
+**Are there extra charges when someone orders something?**
+The short answer is no. However, there are often many ways to achieve different looks with our tails and ears. After a design meeting, we may offer you different approaches to create the look you want. Some of these, like airbrushing, may incur an extra charge. The same is true for highly complex designs. We will always ask you first before any extra work is carried out.
+**Can I get some work-in-progress pictures of my item?**
+Unfortunately not, as its rather difficult for us to do this. We handmake each item, hopefully in as efficient a way as we can, and don't get a chance to take pictures, unless it becomes part of a social media post. Sorry about that in advance.
+**I ordered a bundle, but only the tail (or the ears) arrived!**
-**Do you use real fur?**
+Tails and ears are made at different speeds. Have no fear, the other item is on its way.
-No! Only the fluffiest, finest faux-furs we can find! We also use fleece, scaly fabrics, scuba, spandex and lots and lots of other stuff too.
+====== Questions about using our items ======
-**Do you need an internet connection to use our gear?**
+**Are there manuals?**
-No, only a bluetooth connection to your phone, which - once set up - can happily go in a pocket or a bag.
+Yes, you can find our manuals here: [[en:man_overview|Manuals]]
-**How d****o you wear a Tail?**
-Our Baby Tails have a sturdy built in belt loop at the base, and you can slide pretty much any belt through it, to attach to the body. It keeps the tail in the right place, especially when moving, of course. We also stock [really comfortable] belts too.
+**Is there an App to control the gear?**
-MiTails have our innovative D-Clip for quick attaching and removal. And it comes with the tail.
+__Yes, here is the App for Android:__\\
+{{ :manual:crumpet_playstore.jpg?100|}}
+The Android App is called "The Tail Company App" - just search for it within your App-Store you are using. The App its free and we give it updates as often as we can. You can also use this QR Code which leads you directly to the Google Play Store or you can follow this link [[https://play.google.com/store/apps/details?id=com.codel1417.tailApp|The Tail Company App!]]
-**Why do you make Tails, Ears and Wings?**
+When you get a tail, ears or flutterwings, there's also a QR code you can use to download the app.
-Because evolution was unkind to us, wasn’t it!
+__And here the App for Apple devices:__\\
+{{ :manual:qr_ios.png?100|}}
+The iOS App is called "The Tail Company App". You can find it in the Apple Store and like her Android counterpart she is free and also updates as often as we can. You can use this QR code here to go directly to the Apple Store or you can also use this link: [[https://apps.apple.com/us/app/the-tail-company-app/id6502884168|The Tail Company App]]
-**Who wears Tails, Ears and Wings?**
-All different kinds of people – from Cosplayers to Furries, from Performers to Neko folks to Costume Designers and LARPers. And with 1000s of our items out in the wild, this is the best place to get that extra limb you have always wanted. [[https://thetailcompany.com/?p=26026|Heres a little blog post about that very topic!]]
+**Do you need an internet connection to use our gear?**
-**What does a NAKED Tail / Ears / Wings mean?**
+No, only a Bluetooth connection to your phone, which - once set up - can happily go in a pocket or a bag.
-Thats our gear without a cover for those that want to make their own. We can [[https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/|get you a pattern]] if you would like, too!
-**How long does it take to get your tails, ears and wings?**
+**Do I need special batteries?**
-Exact predictions are hard! We handmake everything to order, and the making queue can change in small ways. But as a good rule of thumb, things take around 4-5 weeks. We also have a Rush service.
+Baby Tails: any alkaline batteries will work but **Lithium batteries are highly recommended**! They have the power to do all the moves, and keep the lights on longest, lasting 7x longer than Alkalines.
-**Can you modify or adapt your gear?**
+MiTails, EarGear and MiWings? No! They're built in rechargeable.
-Yes you can! And in fact there is a vibrant community of makers that do just that. Come and talk to us in our dev [[https://t.me/+SYMOR3svXHfby-mo|group on Telegram]].
-**Are there extra charges when someone orders something?**
-The short answer is no. However, there are often many ways to achieve different looks with our tails and ears. After a design meeting, we may offer you different approaches to create the look you want. Some of these, like airbrushing, may incur an extra charge. The same is true for highly complex designs. We will always ask you first before any extra work is carried out.
-====== Questions about using our items ======
-**Are there instructions?**
-You can find MiTail ones [here](https://thetailcompany.com/mitail.pdf), MiWings ones [here](https://thetailcompany.com/miwings.pdf), EarGear [here,](https://thetailcompany.com/eargear.pdf) Classic ones [here](https://thetailcompany.com/classic.pdf) and Baby tails [here](https://thetailcompany.com/baby.pdf).
 **Do tails, ears and wings make sound?**
 All things with servos inside them will make sound - how much depends on what they are covered with, and which move they are making. The vast majority of people are not bothered by it all. There are videos on our Instagram and TikTok that let you hear the sound. But remember - that's one tail, covered one way, and recorded on a certain phone. It may be a little different for you. MiWings are pretty silent.
 **Can I wear my tails, ears and wings everywhere?**
-Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. [**So please wag responsibly!**](https://thetailcompany.com/responsiblewagging.pdf)
+Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. [[https://thetailcompany.com/responsiblewagging.pdf|So please wag responsibly]]!
 **My tail, ears, wings wont charge. What can I do?**
@@ Line 153: / Line 140: @@
 Each of our items comes with its own charger, and whilst EarGear and MiTail chargers look similar, they only work with the item they came with. EarGear charger for example wont charge MiTail for example. MiWings needs its own charger, and \*the power switch on the battery must be on for it to charge\*
-**Are there manuals?**
-Yes, you can find our manuals here: [[en:manuals|Manuals]]
+**Can I modify or adapt your gear?**
-**Do tails, ears and wings make sound?**
+Yes you can! And in fact there is a vibrant community of makers that do just that. Come and talk to us in our dev [[https://t.me/+SYMOR3svXHfby-mo|group on Telegram]].
-All things with servos inside them will make sound - how much depends on what they are covered with, and which move they are making. The vast majority of people are not bothered by it all. There are videos on our Instagram and TikTok that let you hear the sound. But remember - that's one tail, covered one way, and recorded on a certain phone. It may be a little different for you. MiWings are pretty silent.
-**Can I wear my tails, ears and wings everywhere?**
+**Can I get a pattern to make my own covers?**
-Whilst we would love to say yes, there are circumstances where wearing a tail is a bad idea. Riding a motorbike for example! Operating heavy machinery. Deep sea diving. Anywhere it might get caught in something and damage it, or damage you! Our MiTails, EarGear and MiWings can be removed quickly to help with this. [**So please wag responsibly!**](https://thetailcompany.com/responsiblewagging.pdf)
+Oh yes! [We have a pattern listing for nice paper patterns here](https://thetailcompany.com/product/paper-patterns-for-mitail-and-eargear/).
-**My tail, ears, wings wont charge. What can I do?**
+Here are some patterns in digital form for download:
+  * [[https://thetailcompany.com/wp-content/uploads/2021/08/mitail-pattern.pdf|MiTail pattern]]
+  * [[https://thetailcompany.com/wp-content/uploads/2021/09/Classic-DIGITAIL-MiTail-XL-Pattern_compressed.pdf|DigiTail XL pattern]]
+  * [[https://thetailcompany.com/wp-content/uploads/2022/02/EarGear-pattern-1.pdf|EarGear V2 pattern]]
-Each of our items comes with its own charger, and whilst EarGear and MiTail chargers look similar, they only work with the item they came with. EarGear charger for example wont charge MiTail for example. MiWings needs its own charger, and \*the power switch on the battery must be on for it to charge\*
+**Is there something I should / shouldn't do with my gear**
+Yes there is - it's all in our [[en:safety|Responsible Wagging Guide]]!